{"id":6057,"date":"2026-04-22T17:14:08","date_gmt":"2026-04-22T14:14:08","guid":{"rendered":"https:\/\/pravaliacreativa.com\/?page_id=6057"},"modified":"2026-09-17T13:30:00","modified_gmt":"2026-09-17T10:30:00","slug":"politica-de-retur","status":"publish","type":"page","link":"https:\/\/pravaliacreativa.com\/politica-de-retur\/","title":{"rendered":"Politica de Retur"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6057\" class=\"elementor elementor-6057\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a5d495b e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"a5d495b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b0e04a9 elementor-widget elementor-widget-text-editor\" data-id=\"b0e04a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>Politica de Retur \u2013 Pravalia Creativa Artizanal SRL<\/strong><\/h4><p>Ultima actualizare: 03.04.2026<\/p><p>Aceast\u0103 politic\u0103 de retur se aplic\u0103 tuturor produselor comercializate prin website\u2011ul <a href=\"http:\/\/www.pravaliacreativa.com\"><strong>www.pravaliacreativa.com<\/strong><\/a>, administrat de <strong>Pravalia Creativa Artizanal SRL<\/strong>, cu sediul \u00een Rom\u00e2nia.<\/p><ol><li><strong> Dreptul de retur (Retragere din contract)<\/strong><\/li><\/ol><p>Conform legisla\u021biei \u00een vigoare (OUG 34\/2014), ai dreptul s\u0103 returnezi produsele cump\u0103rate online <strong>\u00een termen de 14 zile calendaristice<\/strong> de la primirea coletului, f\u0103r\u0103 a fi necesar\u0103 justificarea deciziei.<\/p><p>Pentru a solicita returul, te rug\u0103m s\u0103 ne contactezi la:<\/p><ul><li><strong>Email:<\/strong> pravaliacreativa@gmail.com<\/li><\/ul><ol start=\"2\"><li><strong> Condi\u021bii pentru acceptarea returului<\/strong><\/li><\/ol><p>Produsele pot fi returnate dac\u0103:<\/p><ul><li>sunt \u00een <strong>stare nou\u0103<\/strong>, neutilizate \u0219i f\u0103r\u0103 urme de purtare<\/li><li>sunt \u00eenso\u021bite de <strong>ambalajul original<\/strong>, etichete \u0219i accesorii (dac\u0103 exist\u0103)<\/li><li>nu prezint\u0103 deterior\u0103ri, zg\u00e2rieturi, deform\u0103ri sau mirosuri str\u0103ine<\/li><\/ul><p><strong>Produse care NU pot fi returnate<\/strong><\/p><p>Din motive de igien\u0103 \u0219i protec\u021bie a consumatorului, <strong>nu pot fi returnate<\/strong>:<\/p><ul><li>cerceii (dac\u0103 au fost purta\u021bi)<\/li><li>produsele personalizate la cererea clientului<\/li><li>produsele realizate pe comand\u0103 special\u0103<\/li><\/ul><p>Dac\u0103 produsul prezint\u0103 defecte de fabrica\u021bie, returul este acceptat indiferent de categorie Taxa de transport revine v\u00e2nz\u0103torului.<\/p><ol start=\"3\"><li><strong> Cum se face returul<\/strong><\/li><\/ol><ol><li>Ne trimi\u021bi o solicitare prin email cu:<ul><li>numele t\u0103u<\/li><li>num\u0103rul comenzii<\/li><li>produsul\/produsele pe care dore\u0219ti s\u0103 le returnezi. In cazul in care produsul este defect,se ata\u0219eaz\u0103 o poza cu defec\u021biunea acestuia.<\/li><\/ul><\/li><li>\u00ce\u021bi confirm\u0103m prin email detaliile de retur in maximum dou\u0103 zile lucr\u0103toare.<\/li><li>Trimi\u021bi produsul c\u0103tre adresa noastr\u0103 (costul transportului este suportat de client, cu excep\u021bia produselor defecte).<\/li><\/ol><p>Te rug\u0103m s\u0103 ambalezi produsul corespunz\u0103tor pentru a evita deteriorarea \u00een timpul transportului.<\/p><ol start=\"4\"><li><strong> Rambursarea banilor<\/strong><\/li><\/ol><p>Dup\u0103 ce primim \u0219i verific\u0103m produsul, \u00ee\u021bi vom rambursa suma pl\u0103tit\u0103 \u00een termen de <strong>maximum 14 zile calendaristice<\/strong>, prin aceea\u0219i metod\u0103 de plat\u0103 folosit\u0103 la achizi\u021bie, cu excep\u021bia cazului \u00een care solicit\u0103 altfel.<\/p><p>Costurile de transport nu sunt rambursabile, cu excep\u021bia retururilor cauzate de erori sau defecte ale produsului.<\/p><ol start=\"5\"><li><strong> Produse defecte sau deteriorate<\/strong><\/li><\/ol><p>Dac\u0103 ai primit un produs defect, deteriorat sau diferit de cel comandat, te rug\u0103m s\u0103 ne contactezi \u00een <strong>48 de ore<\/strong> de la primirea coletului, cu fotografii relevante. Vom \u00eenlocui produsul sau vom rambursa integral suma, inclusiv costul transportului.<\/p><ol start=\"6\"><li><strong> Schimb de produse<\/strong><\/li><\/ol><p>Dac\u0103 dore\u0219ti un schimb (m\u0103rime, model, culoare), te rug\u0103m s\u0103 ne contactezi. Schimbul este posibil \u00een limita stocului disponibil. Costurile de transport sunt suportate de client, cu excep\u021bia cazurilor \u00een care produsul este defect.<\/p><ol start=\"7\"><li><strong> Contact<\/strong><\/li><\/ol><p>Pentru orice \u00eentreb\u0103ri legate de retur, ne po\u021bi contacta la:<\/p><p><strong>Pravalia Creativa Artizanal SRL<\/strong> Website: <a href=\"http:\/\/www.pravaliacreativa.com\">www.pravaliacreativa.com<\/a> Email: pravaliacreativa@gmail.com<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Politica de Retur \u2013 Pravalia Creativa Artizanal SRL Ultima actualizare: 03.04.2026 Aceast\u0103 politic\u0103 de retur se aplic\u0103 tuturor produselor comercializate prin website\u2011ul www.pravaliacreativa.com, administrat de Pravalia Creativa Artizanal SRL, cu sediul \u00een Rom\u00e2nia. Dreptul de retur (Retragere din contract) Conform legisla\u021biei \u00een vigoare (OUG 34\/2014), ai dreptul s\u0103 returnezi produsele cump\u0103rate online \u00een termen de 14 zile calendaristice de la primirea coletului, f\u0103r\u0103 a fi necesar\u0103 justificarea deciziei. Pentru a solicita returul, te rug\u0103m s\u0103 ne contactezi la: Email: pravaliacreativa@gmail.com Condi\u021bii pentru acceptarea returului Produsele pot fi returnate dac\u0103: sunt \u00een stare nou\u0103, neutilizate \u0219i f\u0103r\u0103 urme de purtare sunt \u00eenso\u021bite de ambalajul original, etichete \u0219i accesorii (dac\u0103 exist\u0103) nu prezint\u0103 deterior\u0103ri, zg\u00e2rieturi, deform\u0103ri sau mirosuri str\u0103ine Produse care NU pot fi returnate Din motive de igien\u0103 \u0219i protec\u021bie a consumatorului, nu pot fi returnate: cerceii (dac\u0103 au fost purta\u021bi) produsele personalizate la cererea clientului produsele realizate pe comand\u0103 special\u0103 Dac\u0103 produsul prezint\u0103 defecte de fabrica\u021bie, returul este acceptat indiferent de categorie Taxa de transport revine v\u00e2nz\u0103torului. Cum se face returul Ne trimi\u021bi o solicitare prin email cu: numele t\u0103u num\u0103rul comenzii produsul\/produsele pe care dore\u0219ti s\u0103 le returnezi. In cazul in care produsul este defect,se ata\u0219eaz\u0103 o poza cu defec\u021biunea acestuia. \u00ce\u021bi confirm\u0103m prin email detaliile de retur in maximum dou\u0103 zile lucr\u0103toare. Trimi\u021bi produsul c\u0103tre adresa noastr\u0103 (costul transportului este suportat de client, cu excep\u021bia produselor defecte). Te rug\u0103m s\u0103 ambalezi produsul corespunz\u0103tor pentru a evita deteriorarea \u00een timpul transportului. Rambursarea banilor Dup\u0103 ce primim \u0219i verific\u0103m produsul, \u00ee\u021bi vom rambursa suma pl\u0103tit\u0103 \u00een termen de maximum 14 zile calendaristice, prin aceea\u0219i metod\u0103 de plat\u0103 folosit\u0103 la achizi\u021bie, cu excep\u021bia cazului \u00een care solicit\u0103 altfel. Costurile de transport nu sunt rambursabile, cu excep\u021bia retururilor cauzate de erori sau defecte ale produsului. Produse defecte sau deteriorate Dac\u0103 ai primit un produs defect, deteriorat sau diferit de cel comandat, te rug\u0103m s\u0103 ne contactezi \u00een 48 de ore de la primirea coletului, cu fotografii relevante. Vom \u00eenlocui produsul sau vom rambursa integral suma, inclusiv costul transportului. Schimb de produse Dac\u0103 dore\u0219ti un schimb (m\u0103rime, model, culoare), te rug\u0103m s\u0103 ne contactezi. Schimbul este posibil \u00een limita stocului disponibil. Costurile de transport sunt suportate de client, cu excep\u021bia cazurilor \u00een care produsul este defect. Contact Pentru orice \u00eentreb\u0103ri legate de retur, ne po\u021bi contacta la: Pravalia Creativa Artizanal SRL Website: www.pravaliacreativa.com Email: pravaliacreativa@gmail.com<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"wpai_generated_summary":"","wpai_meta_description":"","footnotes":""},"class_list":["post-6057","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pravaliacreativa.com\/wp-json\/wp\/v2\/pages\/6057","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pravaliacreativa.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pravaliacreativa.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pravaliacreativa.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pravaliacreativa.com\/wp-json\/wp\/v2\/comments?post=6057"}],"version-history":[{"count":7,"href":"https:\/\/pravaliacreativa.com\/wp-json\/wp\/v2\/pages\/6057\/revisions"}],"predecessor-version":[{"id":6258,"href":"https:\/\/pravaliacreativa.com\/wp-json\/wp\/v2\/pages\/6057\/revisions\/6258"}],"wp:attachment":[{"href":"https:\/\/pravaliacreativa.com\/wp-json\/wp\/v2\/media?parent=6057"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}